Policies

Policies, Terms and Conditions:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, technical information and knowledge base info as well as the selection, assembly and arrangement thereof, are the sole property of this Store (www.autoecu.com)., Copyright 2014,(Autoecu)TM) or their respective owners ,ALL RIGHTS RESERVED You may use the content of this site for the purpose of shopping , placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Payment Types

We accept Visa, MasterCard, Discover,  Paypal, Western Union (in U.S. Dollars only). Orders are not processed until funds have cleared.

We do not accept Checks or Money Orders without prior approval. 

A Charge of $75 is due on any returned check not honored by a USA Bank

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Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

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Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. A.S.I. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

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Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether A.S.I. or its representatives, employees or agents signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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 Handling Time 

We will ship your product as it becomes available. Most orders received before 1:00 PM E.S.T. will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM E.S.T. will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or Holidays however, there may be times when the product you ordered is either out-of-stock or backordered at that moment and changes daily this will delay fulfilling your order, slightly. Additionally, The Part may need Programming with Your specific Vehicle Information which we await your response.(Please complete all Vehicle Checkout Information) We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping for a full refund other than Special Ordered Parts (Which will Incur a 20% Restock Fee)

For shipped & refused orders please refer to our return policy. 

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Privacy

Automotive Scientific, A.S.I. will keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, & to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions, You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

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Return Policy

REFUNDS ARE LIMITED TO 30 DAYS FROM INVOICE DATE, After 30 Days, REPAIR OR EXCHANGE ONLY. 

Returned Parts Must have an RMA Form accompany it in the package, Parts returned under the 30 Day Return Policy without this Form will be returned to the sender.  Any Part's returned after the 30 Day refund Policy it will be considered for Warranty only. The Warranty Form must accompany the part if a Part is returned over the 30 Day Period with the RMA Form the Part will not be refunded and will be returned to the Customer. 

We Reserve the right to Repair an A.S.I. Purchased product or a part originally sent in for Repair Service prior to Refund Consideration, If the part is not repairable a replacement will be offered at an additional cost to you.

Refunds will incur a 20% Restocking Fee plus shipping costs.

Approved Refunds take up to 30 business days.

Reasons for refund being denied:

  • (1) Part was installed
  • (2) Installed Improperly
  • (3) Returned damaged  & non rebuildable
  • (4) Part was altered or Tampered with thus rendering it non rebuildable
  • (5) Warranty Void Label(s) tampered with
  • (6) Returned from someone other than the original purchaser. (warranties are non-transferable)
  • (7) Returning a different product
  • (8) When returning a part for Refund from a Repurchase a Prorated Fee will be incurred after 15 Days for the time it was in service  .
  • (9) Past 30 Day Return Time 

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Shipping Policy

We use USPS for Shipping within the lower 48  and Internationally.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by A.S.I. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Holiday Shipping Times are not guaranteed  

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Taxes

Our Store shall automatically charge the applicable sales tax for products to be delivered to addresses within the same State. For the purchase of products from our Store and shipped to other states, you are solely responsible for all sales taxes or other taxes for your State. Repair Services provided to your product in the State of Tennessee and Hawkins County are taxable at the current State Sales Tax rate of 7% & an additional County Rate of 2.75% equaling 9.75% total, This Sales Tax is charged to the final cost of all Repair Services conducted in the State of Tennessee.

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Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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Core Policy & Returns

Most products purchased on our Website are with Exchange the way it works is we ship a remanufactured part to you we include a Pre paid return label this label requires you to return your Core Part within 15 Days from receiving the reman part , this Return label is valid within the "Continental USA only" and will only be issued with the contents of the ordered part. Once your Core is Received your Warranty will commence.

Core Refunds can take up to 30 Business Days process starting from the time the core arrives at our Facility ,If you have not received a core refund up to this time  this may mean your core is not repairable and can not be used to rebuild your Warranty will be validated you will not receive a Core Refund if one was due. The Core Fee would be stated on your Invoice separately.

You can request the non rebuildable core be returned to you Return Shipping cost applies.

If a core is returned after the 15 Day core return request, the core fee will not be refunded, the core will be used for Warranty activation Only, Please keep a copy of your return tracking number. 

Cores we Do Not accept and have No Value;

1-CORES Cracked, Burned or broken-NO CREDIT VALUE
2-CORES that have contamination liquid or chemical –NO CREDIT VALUE
3-CORES with incorrect module boards or prior work conducted-NO CREDIT VALUE
4-Cores with Damaged Plugs or Cases ---NO CREDIT VALUE

CORES THAT HAVE NO CREDIT VALUE BECOME THE RESPONSIBILITY OF THE CUSTOMER TO RETRIEVE  (includes all fees related to return shipping)
ALL NON-REBUILDABLE PARTS THAT WERE SENT TO A.S.I. FOR REBUILDING AND LEFT FOR MORE THAN 30 DAYS FROM ARRIVAL DATE WILL BECOME THE PROPERTY OF A.S.I.