Policies
Policies, Terms and Conditions:
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, technical information and knowledge base info as well as the selection, assembly and arrangement thereof, are the sole property of this Store (www.autoecu.com)., Copyright 2014, or their respective owners ,ALL RIGHTS RESERVED You may use the content of this site for the purpose of shopping , placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Payment Types
We accept Visa ,MasterCard ,Discover, Paypal,in U.S. Dollars only. Orders are not processed until funds have cleared .
We do not accept Checks or Money Orders without prior approval
A Charge of $75 is due on any returned check.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. A.S.I. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether A.S.I. or its representatives, employees or agents signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock or Back ordered Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00 PM , or by the next business day, if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock or back ordered which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Any shipped & refused orders please refer to our return policy.
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Automotive Scientific, A.S.I. will keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, & to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Privacy on Other Websites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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We Reserve the right to Repair an A.S.I. product or Service prior to Refund Consideration, If the part is not repairable a replacement will be offered at an additional cost.
Refunds will incur a 30% Restocking Fee
Approved Refunds take up to 30 business days and at times longer ,
Reasons for refund being denied:
- Part was installed
- Installed Improperly.
- Returned damaged & non rebuildable.
- Part was altered or Tampered with thus rendering it non rebuildable.
- Warranty Void Label(s) tampered with.
- Returned from someone other than the original purchaser. (warranties are non-transferable)
- Returning a different product.
- When returning a part for Refund from a Repurchase a Prorated Fee will be incurred after 15 Days for the time it was in service based on the length of the original Warranty .
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Returns
We accept returns, except in the following cases , Part was Installed Improperly, Part was altered or tampered with, Warranty Void Label(s) were tampered with, Part was returned from someone other than the original purchaser.
Parts come Shrink Wrapped, when the Shrink Wrap is removed, We Reserve the right to Repair or Exchange only .
All Returns are Charged a 30% Restocking fee along with shipping cost .(Software is not returnable)
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Shipping Policy
We use USPS for all Shipping within the lower 48 States. Shipping outside the Lower 48 & Internationally Is additional
Shipping Time -- Most orders received before 1:00PM e.s.t. will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM e.s.t. will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or Holidays
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by A.S.I. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
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Taxes
Our Store shall automatically charge the applicable sales tax for products to be delivered to addresses within the same State. For the purchase of products from our Store and shipped to other states, you are solely responsible for all sales taxes or other taxes for your State. Repair Services provided to your product in the State of Tennessee and Hawkins County are taxable at the current State Sales Tax rate of 7% & an additional County Rate of 2.75% equaling 9.75% total , This Sales Tax is charged to the final cost of all Repair Services conducted in the State of Tennessee.
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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Core Policy & Returns
All products purchased on our Website are with Exchange we will ship a remanufactured part which will include a Pre paid return label this label assists you to return your Core in a timely manner which we expect within 15 Days of receiving the remanufactured Part, this Pre-return label is valid within the "Continental USA only" and will only be issued with the contents of the ordered part.
Core Refunds are processed at 30 Business Day Intervals starting from the time the core arrives at our Facility ,If you have not received a core refund up to this time or after this time this may mean your core is not repairable and can not be used to rebuild.
You can request the non rebuildable core be returned to you Return Shipping cost applies.
Products we sell have either a Core Fee at checkout or Exchange , in either case we expect the faulty core returned in order to Activate your Warranty ,In some purchases you will be contacted after the purchase to complete the payment for the Core Fee, If you decide to opt out of the Sale , We will Refund you It is Important we collect this fee in order to continue to keep our Prices Low ,In order to continue to supply these parts to other Customers that also desperately need them, Once a similar Core is returned to our facility we will Inspect and then refund your Core fee payment .
If a core is returned after the 15 Day core return request , the core fee will not be refunded ,the core will be used for Warranty activation Only , Please keep a copy of your return tracking number.
CORES Cracked, Burned or broken-NO CREDIT VALUE
CORES that have contamination liquid or chemical –NO CREDIT VALUE
CORES with incorrect module boards or prior work conducted-NO CREDIT VALUE
Cores with Damaged Plugs or Cases ---NO CREDIT VALUE
CORES THAT HAVE NO CREDIT VALUE BECOME THE RESPONSIBILITY OF THE CUSTOMER TO RETRIEVE (includes all fees related to return shipping .)
ALL NON-REBUILDABLE PARTS THAT WERE SENT TO A.S.I. FOR REBUILDING AND LEFT FOR MORE THAN 30 DAYS FROM ARRIVAL DATE ,THEY WILL BECOME THE PROPERTY OF A.S.I.
Repurchase and Returns