Do You Offer Technical Information?
Yes, Please Click here Technical Information for Parts we Service
Do You Offer Removal Information ?
Yes Please Click Here Removal Information for parts we Service
Can You Rebuild my Part?
Yes , We sure can , to ship your part to us Please click here R & R Form
complete the needed information then print this form and include it in your package with a the well packaged part , You can also signup at our website and login , then complete the needed information Please click here Signup & Login to sign up & login .
How Long Does my Part take to Rebuild & what is the Status of my Part?
We make every attempt to expedite your rebuild , There are times when certain components must be ordered to finalize your permanent rebuild solution. We suggest that you take advantage of our Signup & Login Page where you can receive up to date information, you can also Contact us via Live Help
How do I return a part?
Click Here Warranty Return , Prior to returning a Part for Warranty, Please Email our Technical Department @ email@example.com ,With Symptoms and Fault Codes, A Technician will respond during our normal Business hours Monday thru Friday 9am to 5:30pm e.s.t.
How do I contact you?
If you need Contact Us please click here Contact Us
If you need to place an order please call: 1-866-983-6688
Our Fax number is: 1-423-921-9086
Do you have a mail order catalog?
Sorry, we do not have a mail order catalog at the present time. To maintain the lowest prices online, all of our products are shown on our website.
What kind of shipping options do you have?
We offer Ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 3PM EST. All orders placed after 3PM EST will be shipped the following business day. We do not offer Saturday delivery at the present time. All orders are shipped “no signature required” for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a result of packages being left in your absence.
How much is shipping?
To check our shipping rates please add the items you wish to purchase to the cart and click checkout. You will then be provided with all of our shipping options and will clearly be able to see our shipping charges before you place the order.
When would I receive my part?
Ground orders will arrive in 3-7 business days. 2nd day orders will arrive in 2 business days and overnight orders will arrive the following business day if placed before 3PM EST. Please be aware that weekends are not considered business days.
How do I place an order?
You can place an order by calling us 1-866-983-6688
or by placing an order at our website using Our “Part Finder”
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, PayPal ,Google Checkout , Approved checks, and Postal Money Orders.
Money Orders & Pre-Approved checks are payable to Automotive Scientific Inc. Only
You can mail your /Postal Money Order or Approved Check to: A.S.I, 5168 Hwy 11W Rogersville Tn. 37857.. Please write the type of part & V.I.N# on your check.
Do you charge sales tax?
We charge 9.75% sales tax in the State of Tennessee, Hawkins County
Do you ship to PO Boxes?
We do ship to PO Boxes. You will need to provide a physical shipping address.
Do you ship internationally?
Yes, We do ship outside the United States. Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package leaves the United States. You will be responsible for all return shipping charges back to the United States should you choose to return your order.
Do you ship to Alaska and Hawaii or Puerto Rico?
Yes! Alaska and Hawaii & Puerto Rico Customers, Shipping Cost is Additional to these States and Provinces
When can I track my package?
Please signup & Login to establish an account at our website, You can then track your part through our Facility and obtain tracking information when your part ships at your account..
Can I Cancel or change my order after I place it?
Yes as long as your order has not shipped or left our facility, If your order ships and then you Cancel , Charges will be Incurred for shipping costs.
I didn't get my part on time; do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area" overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason.
We are not responsible for shipping Company Delays or Adverse Weather Conditions, incorrect routing by the freight carrier, and incorrect deliveries or Incorrect addresses listed at time of Order.
What happens if I refuse my order?
If you refuse your order for any reason other than damage, a restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours stating you refused your order, your refund could take up to 30 Business Days to process.
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. To obtain a tracking number & find out exactly when delivery is scheduled (Contact us) If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed . We can file a lost or damage claim with that shipper, their decision is based on their information and findings. We have no Decision Making on the Outcome.
Check around your property for packages that may have been placed out of sight. Check with your neighbors’. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
What if my part fails? What type of warranty does my part have?
Please Refer to Our Warranty & Terms Of Service Agreement, Click Here,
Warranty Disclaimer Refund Policy
If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
Will I have to pay a restocking fee?
If your product is returned for any reason other than being Defective a 30% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.
How long do part refunds take?
Most returns are credited within 30 Business days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.
Do you offer exchanges or replacement parts?
All products must be returned and reordered.
What if I returned my part without an RMA number?
If you sent your part back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number.
If you can provide a return tracking number, it will take approximately 10-12 weeks to process your return if your return is located. All parts returned without an RMA number will be charged a restocking fee. No exceptions.
If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.
How Do I Return my Part?
We highly recommend that you return your item with a shipping carrier that can provide you with insurance & Tracking Information. If you are shipping via USPS, use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.
Make sure to properly pack your return and clearly write your Invoice number on the outside of the shipping box.(Invoice # is located on top right of Invoice) Please do not write on the parts boxes as your product will not be considered “resalable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of fault.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
I installed my part, can I return it?
Your part is shipped wrapped in Heat Shrink Material, If this Material is removed and the part is Installed ,We will only accept the return of part for Exchange or Credit only, No Refund will be Issued
We cannot accept items that have been installed, or disassembled.
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of fault. All returns are freight prepaid by the customer.
How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Automotive Scientific Inc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price..
All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Automotive Scientific Inc., or other respective owners that have granted Automotive Scientific Inc, the right and license to use such marks.
All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Automotive Scientific Inc. disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Automotive Scientific Inc. , does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Automotive Scientific Inc., reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Limitation on Liability
Automotive Scientific Inc., will not be held liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Automotive Scientific Inc. has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.