Q: I just tried a search for a rebuild service or controller on your website and did not find what I was looking for? A: We are continuously updating our website. If you do not find your part or rebuild service offered please send an email to tech@autoecu.com or complete our inquiry page, someone will respond within 24 hours or sooner, or you can click on our live help icon on our homepage and send a message.
Q: What makes and models do you rebuild? A: Domestic and Foreign - We have the ability to test and repair most makes and models in the market today, including: All: Asian, European, and Domestic. Exotic, industrial equipment, yachts, pleasure crafts, service vehicles, motorcycles, hybrid vehicle electronics, etc. Please call for further information 1-866-983-6688.
Q: Are your prices competitive? A: Yes, our prices are very competitive ate@autoecu.com we will not be undersold, if you see a competitor offering a rebuild service for the same part for a cheaper price then we have listed, we will beat that price, (You must prove to us that the price is cheaper than our price.)
Q: Do you offer a refund?
A: Yes, prior to refund approval, we reserve the right to rebuild, repair or replace the controller at our discretion. We have superior quality and service, and an outstanding warranty with each rebuilt controller. Please search our warranty statement page within our website.
Q: How do I know when my part has been shipped back to me?
A: When you received our R&R form and sent your controller to us we copied all your info on the R&R form into our database system.
From the time you ship your part until the time we return ship, your part is track-able, when we ship your part using UPS, you will automatically receive an email from UPS with all your tracking information with estimated time of arrival.
We can only submit this information to you automatically if you have supplied an email address on your R&R form. Or you can call us toll free 1-866-983-6688 to request your tracking info.
Q: Do you offer a warranty on rebuilt controllers? A: Yes, all rebuilt controller’s come with a long-term warranty. Please read our warranty statement page within our website.
Q: Do you offer technical Support? A: Yes, first sign-in or Log on to our Website. You can search our Website for pre and post Technical Issues and removal instructions for control Module we Test, service and rebuild. If you are in need of Tech Info not listed on our Website please send Technical Inquiries to tech@autoecu.com. Inquiries are answered on the hour during business days, Monday thru Friday, 9 a.m. to 5:30 p.m. Eastern Time. We also offer Live Help Online during business hours, Monday thru Friday 9 a.m. to 5:30 p.m. Eastern Time.
Q: How Do I Know When My Computer Is Starting To Fail? A: Early symptoms that will occur: Erratic Idle, Stalling, Poor Running Condition, Excessive Fuel Usage, and Check Engine Light Continuously on. Any of these early symptoms could lead to total E.C.U. failure. We always suggest that you have your vehicle’s diagnostic system scanned to rule out other issues.
Q: Do you test and rebuild ABS (Anti Lock Brake Computers)? A: Yes, we test and rebuild most late model electronic ABS controllers (EBCM) for foreign and domestic vehicles. Please search our website for your part type. If you do not see it, please call us or send an email to inquire. (tech@autoecu.com ) We are continually looking for controllers to R&D.
Prior to shipping your ABS module to us for our rebuild service, we suggest that you scan the module for fault codes have the fault code(s) available when speaking with our technical Dept.
Q: What do I do with my failed control module? A: You have the choice of ordering one of ASI /ATE's rebuilt units (Please call for availability). A core charge is collected until your rebuild-able unit is returned to A.S.I. / A.T.E. (Postage pre-paid). We suggest that you send your original controller to ATE for diagnostics. Control modules in vehicles today have have special software installed by the manufacturer, we do not alter this software, once you’re original control module is rebuilt, installation is plug and play. Most times there is no coding, no software Installation, rarely you may only have to clear soft codes that may exist. Once received ATE will inform you if there is a problem, it is also possible that we may be able to inform you of what may have caused the failure and where in the vehicle it may have originated. When returning your core for a refund, please include a copy of the invoice that came in your package with your purchase. This will speed up the refund process. Generally 10 business days.
Q: What type of payment do you accept? A: We accept all major credit cards through www.paypal.com. Our preferred payment processor Our PayPal ID is ate@autoecu.com. For international payment, we only accept international western union (www.westernunion.com). We can return ship your part C.O.D. postal money order, certified funds, or with prior approval company check will be accepted (domestic shipments only). We do not accept credit cards over the phone.
Q: What type of shipping do you offer? A: We ship UPS and United States Postal Service.
Q: Do you buy cores? A: Yes, we are always interested in purchasing core computers & ABS modules in any quantity. Please go to the Core page from the upper control bar, then select "Click Here to List and Send us your Cores for Sale"
Q: I just received my rebuilt controller and the check or service engine light is on or the ABS or DSC or Tracs light did not go out. A: Double check all harness connections leading to and from the controller. Make sure fuses and relays are good. Scan controller for error codes since the light is lit, there should be error codes stored. These error codes will inform you of where the failure is and will aid us in helping you. Many times reading and clearing any left over error codes will also shut the warning lights off. There may be old codes set. Check our website tech pages, go to the parts page you are searching for and at the bottom of the page there will be tech info. If no tech info is present email tech@autoecu.com. If testing concludes a premature failure of the rebuilt controller, please visit our warranty return form on our Home Page, click on forms then Warranty Form, print it, and fill it out,
ALL WARRANTY RETURNS MUST HAVE A WARRANTY RETURN FORM INCLUDED IN THE PACKAGE COMPLETELY FILLED IN WITH ALL SYMPTOMS AND ERROR CODES THIS WILL HELP EXPEDITE THE TESTING AND REAPIRS IF NEEDED.
Automotive Scientific Inc. / Auto & Truck Electronics
