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FAQ's

Do You Offer Technical or removal information help?

Visit our Knowledge Base

Can You Rebuild my Part?

Most Cases Yes , We sure can , to ship your part to us Please click here R & R Form
complete the needed information then print this form and include it in your package with a the well packaged part , You can also signup at our website and login , then complete the needed information Please click here Signup & Login to sign up & login .

How Long Does my Part take to Rebuild & what is the Status of my Part?

We make every attempt to expedite you’re the repair service , There are times when certain components must be ordered to finalize the repair solution. We suggest that you take advantage of our Signup & Login Page where you can receive up to date information.

How do I return a part?

Visit our “RETURNS” page

How do I contact you?

Visit our Contact us Page

Do you have a mail order catalog?

Please signup for our News Letters

What kind of shipping options do you have?

We offer Ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 1PM e.s.t.. All orders placed after 1PM EST will be shipped the following business day. Most orders are shipped “no signature required” for your convenience, however we strongly advise that you are available to sign for the package. Out of stock orders are shipped with adult signature required. We are not responsible for losses that occur as a result of packages being left in your absence.

How much is shipping?

To check our shipping rates please add the items you wish to purchase to the cart and click checkout. You will then be provided with all of the shipping options and costs. Free shipping is available for orders over $75 shipped to a location in the continental USA.

How do I place an order?

Search the category on the left, if you do not see your part in this category , you can submit an Part Request inquiry or call us 1-866-983-6688 Monday thru Friday 9am to 5:30pm e.s.t.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, PayPal, Google Wallet checkout ,Approved checks, and Postal Money Orders. & Western Union Cash

Money Orders & Pre-Approved checks are payable to Automotive Scientific

You can mail your /Postal Money Order or Approved Check to: A.S.I, 5168 Hwy 11W Rogersville Tn. 37857.. Please write the type of part & V.I.N# on your check.

Do you charge sales tax?

We collect 9.75% sales tax in the State of Tennessee, Hawkins County

Taxes:

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For the purchase of product orders from our Inventory and shipped to other states, you are solely responsible for all sales taxes or other taxes for that State. Repair Services provided in the State of Tennessee and Hawkins County are taxable at the current State rate of 7% & additional County Rate of 2.75% equaling 9.75% , There will be an addition of this Sales Tax charged to the final cost of all Repair Services conducted in the State of Tennessee by our Company this fee will be collected prior to your part being returned to you. If you’re in Disbelief ,You can take this up with the State of Tennessee Dept. of Revenue

Do you ship to PO Boxes?

We do ship to PO Boxes.

We use United States Postal Services only, This will incur an additional handling fee

Do you ship internationally?

Yes, We do ship outside the United States. Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package arrives to that forwarder or leaves the United States. You will be responsible for all return shipping charges back to the United States should you choose to return your order.You are also responsible for all Customs & Brokerage Fees .

Do you ship to Alaska and Hawaii or Puerto Rico?

Yes! Alaska ,Hawaii & Puerto Rico Customers, Shipping Cost is Additional to these States and Provinces and will be shipped by default via United States Postal Service. Free shipping is not available to these locations.

When can I track my package?

If your Purchasing a product or repair service We suggest you create an account and signup & Login , for the repair service status ,this is a separate area where you can signup and login to track your repair service through our facility .

Can I Cancel or change my order after I place it?

Yes as long as your order has not shipped or left our facility, If your order ships and then you Cancel , Charges will be Incurred , Visit our “Returns” Page

I didn't receive my part on time; do I get a shipping refund?

On orders shipped overnight and second day, all shipping companies reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area" overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason.
We are not responsible for shipping Company Delays or Adverse Weather Conditions, incorrect routing by the freight carrier, and incorrect deliveries or Incorrect addresses listed at time of Order.

What happens if I refuse my order?

Visit our “Returns” Page

I never received my package, but my tracking number shows it was delivered. What do I do?

Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. To obtain a tracking number & find out exactly when delivery is scheduled login to your account your tracking number will be displayed there. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed . We can file a lost or damage claim with that shipper, their decision is based on their information and findings. We have no Decision Making on the Outcome.

Check around your property for packages that may have been placed out of sight. Check with your neighbors’. If you still cannot locate the package, you will have to call the shipping company, and they will send the driver back to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

What if my part fails? What type of warranty does my part have?

Please visit Our Warranty & Terms Of Service pages

What if my part arrives damaged?

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions. Keep all original packaging and the box it was shipped in.

How long do part refunds take?

Visit our Refund Page

Do you offer exchanges or replacement parts?

products must be returned or reordered.

How Do I Return my Part?

We highly recommend that you return your item with a shipping carrier that can provide you with insurance & Tracking Information. If you are shipping via USPS, use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.

Make sure to properly pack your return and clearly write your Invoice number on the outside of the shipping box.(Invoice # is located on top right of Invoice) Please do not write on the parts boxes as your product will not be considered “resalable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of fault.

My part broke while I was installing it, can I return it?

We cannot accept returns on any part that has been damaged due to incorrect installation. You can repurchase the part

I installed my part, can I return it?

Visit our “RETURNS” page

My part is defective, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

My part is wrong, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. Please examine your part prior to Installation.

Who pays for return shipping?

We do not offer return shipping reimbursement . All returns are freight prepaid by the customer. 

How much will my refund be?

Visit our Refund page

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing by information received from our suppliers, Automotive Scientific Inc shall have the right to refuse or cancel any orders placed ,for products listed at the incorrect price..

Trademarks

All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Automotive Scientific Inc., or other respective owners that have granted Automotive Scientific Inc, the right and license to use such marks.

Disclaimer

All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Automotive Scientific Inc. disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Automotive Scientific Inc. , does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Automotive Scientific Inc., reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Limitation on Liability

Automotive Scientific Inc., will not be held liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Automotive Scientific Inc. has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.


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